Networkers International is a multi-award winning global recruitment consultancy, operating in a wide variety of sectors. The Company did not have a dedicated in-house training manager and consequently no structured learning and development programme in place for their managers and recruitment consultants. The business had a good retention record with many employees with over 10 years service.
Networkers International wanted to create a development programme for their senior consultants and managers. Integral to this was establishing a way to measure the effectiveness of the programme for their consultants and managers. They also wanted to identify instances where further training might be required and to help create a succession plan for their workforce.
Initially a robust Training Needs Analysis (TNA) was conducted. From this TNA a competency framework was designed and an extensive development programme directly linked to the development of the skills and competencies required to develop the delegates. The consultant development programme, which included modules such as Sales Planning, Effective Resourcing and Business Development, was integrated with the competency framework which Networkers International aligned to their appraisal and review process.
Networkers International consultants are more focused on forward business planning and their managers have the tools and the skills to ensure the learning and development programme is applied at sales floor level and has a direct impact on individual consultant’s results. Consultant feedback has been positive and the skills they’ve acquired have ensured that they do their job with greater effect. The group expects profits to be above the top end range of market expectations for the year ended 31 December 2010 and Net Fee Income and placement levels have demonstrated good growth through 2010.
What Networkers International said
“My experience of Zero Entropy Networks has been nothing but positive. My endorsement of their work and the impact on our staff is 100 percent. Establishing credibility with consultants and managers was paramount to ensure maximum engagement and we were delighted with the feedback we received from our staff. Jeremy’s ability to listen, understand and interpret is second to none because he’s been there and done the job himself”.